CollaBOARate Support

Help for the CollaBOARate app by Evangeline Labs, LLC

Email us: [email protected]. Tell us your company name and what you were trying to do, and send a screenshot if you can. Never send passwords or sign-in codes.

Questions about your schedule, pay or time punches? Your manager or company admin can usually help fastest, because they control those records.

Common questions

How do I sign in?

• Your employer creates your account and sends an invitation to your work email. Open the invite link to set your password.
• After that, sign in at collaboarate.com or in the app. Use the same email address your employer invited. If your company uses it, you can also sign in with Google, Microsoft or Apple.
• If you forgot your password, tap Forgot password? on the sign-in screen and follow the email. Check your spam folder if it doesn't arrive within a few minutes.
• If the app says your account was removed or deactivated, your account was closed. Ask your company admin.

The app says my location is off, or it won't let me clock in

• Allow location. On iPhone, open Settings → Privacy & Security → Location Services. Turn it on, then set CollaBOARate (or Safari Websites, if you use the browser) to "While Using the App" with Precise Location on. On Android, open Settings → Location and turn it on, then allow location for CollaBOARate (or for collaboarate.com in Chrome's site settings).
• Get a good GPS fix. Wait a few seconds on the Time Clock screen. GPS is weaker deep inside large buildings, so stepping near a door or window helps.
• Multi-store days: you can visit your scheduled stores in any order. The app checks your punch against every store on that day's schedule.
• If you really are somewhere else (for example, picking up product), the app asks for a reason, and your punch is still saved.
• Made a mistake? Ask for a correction from your timesheet, or ask your manager.
• Location is recorded only while you are clocked in. See the Privacy Policy for details.

I'm not getting notifications

• On iPhone, add CollaBOARate to your Home Screen (Share → Add to Home Screen), open it from there, and allow notifications when asked.
• Check that notifications are allowed for CollaBOARate or your browser in your phone's settings, and that Focus or Do Not Disturb is off.

How do I delete my account?

• In the app, open Profile, scroll to the bottom and tap Delete my account. Read what will be removed, type DELETE, and confirm. You will be signed out right away.
• Your login and personal profile details are removed. Your employer keeps work records such as time punches, pay and time off, because they may be required by law to keep them.
• If you can't sign in, email [email protected] from the address on your account, with the subject "Delete my account."
• The full details are in the Privacy Policy.

For company admins

For setup, adding or removing employees, data exports or closing your company's account, email [email protected].

Privacy

Read our Privacy Policy to learn what CollaBOARate collects and how we protect it.